Facebook Instagram Tumblr

Find The Info You Need

Customer Service

Payment Methods at La Reina 

At La Reina, we aim to make your shopping experience seamless and secure by offering a variety of payment methods tailored to your convenience. You can choose from the following trusted options:

  • PayPal
    Pay easily and securely with PayPal! This widely recognized platform allows you to make payments without sharing your financial information. Simply log in to your PayPal account during checkout, and you’re good to go. Don’t have an account? No problem—you can also use PayPal to pay with your debit or credit card.

  • Google Pay
    Simplify your checkout process with Google Pay! Whether you’re on your smartphone, tablet, or desktop, Google Pay lets you complete your purchase in just a few taps. It’s fast, secure, and designed to protect your financial details while ensuring a smooth transaction.

  • Credit/Debit Cards
    We accept major credit and debit cards, including Visa, MasterCard, and American Express. Your card details are processed securely to ensure the utmost safety for your payment.

Return Policy

At La Reina, we strive to ensure you love every piece of jewelry you purchase. However, if you are not completely satisfied with your order, we offer a straightforward return process.

  1. Return Window
    You have 30 days from the date of delivery to return your items. After 30 days, we are unable to accept returns.

  2. Return Costs
    Please note that returns are not free. Customers are responsible for the cost of return shipping. We recommend using a tracked and insured shipping service to ensure your items arrive safely.

  3. Eligibility for Returns

    • Items must be in their original condition—unworn, unaltered, and with all original tags and packaging intact.
    • Custom or personalized jewelry is not eligible for returns.

  4. Refund Process
    Once your return is received and inspected, we will notify you via email. If approved, the refund will be issued to your original payment method within 7-10 business days. Please note that shipping fees from the original purchase are non-refundable.

How to Initiate a Return
  1. Contact our Customer Support team at [info@lareina.boutique] with your order number and reason for the return.
  2. We will provide you with the return instructions and shipping address.
  3. Pack your item securely and ship it to us using a reliable courier.

Shipping

At La Reina, we’re committed to ensuring your jewelry reaches you quickly and securely, no matter where you are in the world. Below are the details of our shipping process and delivery timelines.

Shipping times:
  • Denmark: Orders shipped to Denmark typically arrive within 2-5 business days after processing.
  • International: For orders outside Denmark, delivery takes approximately 7-14 business days, depending on your location and local customs procedures.

  • Shipping fees are calculated at checkout based on your location and the size of your order. You will see the final cost before completing your purchase.

Quality & safety

At La Reina, we take pride in offering high-quality jewelry that is not only beautiful but also safe and comfortable to wear. Your satisfaction and well-being are at the heart of everything we do.

  • Skin-Friendly Materials: All our jewelry is crafted from premium, hypoallergenic materials, ensuring that it is safe to wear even for those with sensitive skin.
  • Nickel-Free and Lead-Free: Our pieces are free from harmful metals like nickel and lead, making them safe for everyday use.
  • Non-Toxic Coatings: Any finishes or coatings used in our jewelry are carefully selected to meet safety standards, ensuring they are gentle on the skin.

Product care

To keep your jewelry safe and in pristine condition:

  1. Avoid prolonged exposure to water, perfumes, and harsh chemicals.
  2. Store your jewelry in a cool, dry place when not in use.
  3. Clean gently with a soft cloth to maintain its shine and quality.

    Your safety and satisfaction are our top priorities.

    If you have any questions or concerns about our products, please don’t hesitate to contact us at [info@lareina.boutique]. 💌

    Thank you for trusting La Reina for your jewelry needs! ✨

                                                  

FAQ

  • Denmark: Orders shipped to Denmark typically arrive within 2-5 business days after processing.
  • International: For orders outside Denmark, delivery takes approximately 7-14 business days.

You have 30 days from the date of delivery to return your items. After 30 days, we are unable to accept returns.

How to Initiate a Return
  1. Contact our Customer Support team at [info@lareina.boutique] with your order number and reason for the return.
  2. We will provide you with the return instructions and shipping address.
  3. Pack your item securely and ship it to us using a reliable courier.
Shopping Cart